First time using our ATM
Are you using an ATM for the first time? We like to make it as easy as possible for you. Here are the most important information and tips to make your visit go smoothly.
Withdrawing cash step by step
Are you going to use your bank debit card to withdraw money for the first time? These are the basic steps you can expect:
- Insert the card into the card reader
- Enter your PIN
- Choose to withdraw
- Enter the amount you want to withdraw
- Choose whether you want a receipt
- Take your card out of the card reader again
- Wait for the money
- Wait for the receipt if necessary
Frequently asked questions
When withdrawing money, pay attention to the following:
- Do not let anyone stand close to you.
- Don't get distracted.
- Always shield the PIN.
- Never let a stranger help you.
- Pay attention to the amount shown on the screen.
- Don't count the money too conspicuously.
Don't feel safe at an ATM? Then find another ATM or come back later. You can find cash machines near you on the locator.
You can withdraw cash until your debit card limit is reached. At some ATMs, you won't succeed in one withdrawal. Because the dispenser can only handle a maximum number of notes. In that case, withdraw cash in several transactions.
Many of our ATMs are suitable for use with a contactless card, phone or smartwatch (NFC). It depends on your bank if and how this is offered.
Tips for withdrawing cash safely:
- Don't let anyone stand nearby and shield your PIN number
- Do not get distracted and do not accept help from strangers
- Check the amount on the screen and count the money discreetly
Tips for handling your debit card and PIN safely:
- Keep your PIN secret and make sure no one is watching.
- Employees of Geldmaat or the police never ask for your PIN.
- Don't write your PIN down, or write it down encrypted if you can't remember it