Always an ATM nearby
Want to withdraw or deposit cash? You can visit our yellow ATMs throughout the Netherlands. Check our locator to find an ATM near you.
Frequently asked questions
You were too late taking out your notes or you forgot to take out your money. In that case, the ATM will withdraw the notes again.
With some banks, the amount is usually credited to your account the next day. This may vary from bank to bank.
If your money is not credited to your account, contact your bank. Geldmaat can only look at what happened in the ATM. Due to privacy laws, we are not allowed to view your account details. The bank can. Your bank takes action and contacts Geldmaat if necessary.
If more investigation is needed, they will wait until it is the ATM's turn to be filled and/or emptied. For ATMs that are not used much, this may take several weeks. We then check whether there are any irregularities.
Sometimes it takes a while for a limit increase to work. How long it takes varies by bank. Check your bank's website for more information.
If the amount on the receipt is not correct please contact us. Call: 088-1104100. Mon - Fri 08:00-18:00. Sat 09:00-18:00.
Have you met our talking ATMs?
Many of our ATMs have voice support. Bring a headset and the ATM will tell you step by step what to do.
A helping hand for withdrawals and deposits
At shops with Geldmaat+, the shopkeeper offers a helping hand when using the ATM. For example, when you come to deposit money for the first time or want to know how voice support works.
Contactless deposits and withdrawals
Many of our ATMs allow you to withdraw money contactless using your card or phone. Check with your bank whether you can use this.
News
Code green for our new pin boxes
Our ATMs are inside shops, outside in a wall or in a so-called PIN box. This is a free-standing building with one or more ATMs for withdrawing notes and often an ATM for business deposits. In summer, the temperature inside the PIN box can rise considerably. This affects both the machines and the Brink's employees who maintain and service the machines. That is why all our new PIN boxes are covered with a sedum roof. The green sedum roof reduces the ambient temperature of the roof.
Every degree counts 'In early 2023, we started installing sedum on our pin boxes. Currently, we have already had 24 locations with sedum roofs. That's almost 180 m2,' says Remko Wagemakers of Geldmaat. 'The insulating effect of a sedum roof makes it a lot less warm inside the pinbox.' Brink's joins in, Roxane de Bruin, Key account manager banking at Brink's: 'For our people it is not nice when it gets too hot inside the pinbox, then every degree lower is one.'
Laying the roofs is done by Utrecht-based company TopGroen. 'A green roof draws heat from the environment and the plants retain moisture. A roof without sedum can get as hot as 90 degrees in summer. A roof with sedum is no more than 5 degrees warmer than the outside temperature, which affects the inside temperature,' explains Daniël director of TopGroen.
Good for the environment
Building sedum roofs is also good for the environment.'Sedum roofs retain CO2, capture fine dust and increase biodiversity,' says Daniël.
Remko: 'A sedum roof captures an average of 1.23 kg CO2 per m2 per year. With all our locations combined, that's about 220 kg on an annual basis'. The environmental aspect is also important to Brink's. 'Investing together in the environment is something we like to make a budget for,' says Roxane.
Good for the environment Good for the temperature and for the environment, but there is another reason why we put sedum roofs on our pinboxes and that is the environment. Remko: 'Pinboxes with a sedum roof look nicer. The appearance of a pinbox is not often appreciated by local residents. Such a box immediately looks a lot nicer.'
Advice: cash as a back up
How do you pay if there is a power outage or if online banking is not available? The Dutch Social Consultation on Payment Transactions* (MOB) has issued advice on this. Part of this is the recommendation to keep cash as a back up, with a target amount of 70 euros per adult and 30 euros per child.
The MOB indicates that it is sensible to build up the total amount per household in the coming months. Via money that is already available, via change received or withdrawals from the ATM. There is no urgency for direct cash withdrawals.
In the Netherlands, De Nederlandsche Bank and Geldmaat and its partners have sufficient money available to provide everyone with cash. Both for normal withdrawals of notes and coins and for additional needs as a result of the advice issued.
For more information about this advice, please visit the website of De Nederlandsche Bank.
The MOB is a platform within DNB, in which numerous social organisations are represented.
Beware: calling criminals
Criminals sometimes pose as employees of the 'Geldmaat fraud helpdesk'. Don't fall for this. Don't give any information and hang up immediately. Geldmaat will only call you if you have contacted us yourself first and indicated that you would like to be called back. If in doubt, call our customer service on 088 - 227 4100.